Support
Useful Information for NYSE and NYSE Arca markets


NYSE Product Availability
Get current product status and estimated time of availability for all NYSE products. Also provides RSS feeds for the status of each product.
 
Capacity Estimates
Project datafeed capacity (messages and Mbps) for all NYSE datafeeds
 
Documentation
Contracts, Pricing, Policies, Procedures, and Technical
 

Contact Us


Billing-Related Questions or Issues
Invoice/billing discrepancy, invoice reprint, balance transfer, refund request, account balance, or payment status  
 
Business Issues
Questions about licensing information products for your firm, or becoming a market data vendor
 
Technical Issue
Problems accessing NYSE information products
 
Data Product Questions
Questions about the contents of NYSE information products 
 
Request for Other Data
What NYSE information products would you like to see? 
 
 
If you are a Euronext subscriber, or if you wish to subscribe to Euronext products please click here

For questions regarding File Delivery and Feed delivery of Euronext and Liffe real-time and historical data, please contact:

     Send an email or Telephone: +31(0)20 550 4307

Useful Information for Euronext, Liffe, and NYSE Liffe markets


Documentation
Contracts, Fees, and Technical documentation
 

  Frequently Asked Questions

 
 
  *New* Invoice Viewer Questions:  
  *
I just registered online with nyxdata.com. Why is my email address/password not allowing me to log into the "Your Tools" section of "Your Products and Services"?
 
  *
I just registered through the invoice viewer and have logged into the tools section. Why can’t I launch Datafeed Request, Vendor Reporting, or Subscriber Approval?
 
  *
I have never registered with the Invoice Viewer before, but when I try to I receive a message "email already exists."
 
  *
What are the text files that I see next to each invoice in the invoice viewer?
 
     
  Invoice Questions:  
  1.
Why am I receiving an invoice?
 
  2.
Why do I receive an invoice from my vendor(s) and the NYSE?
 
  3.
What is CTA data?
 
  4.
What is NYSE OpenBook?
 
     
  Fees:  
  5.
Professional Display Device Rate Schedule
 
  6.
My invoice shows a charge for Indirect Access – Stock – LS (or BA). What does this mean?
 
  7.
Why do some line items appear on my invoice with my company's name?
 
     
  Service Cancellations:  
  8.
How do I cancel my service?
 
  9.
I already cancelled my service with my vendor(s). Why am I still receiving an invoice?
 
     
  End Users:  
  10.
What individuals at my firm are using this service?
 
     
  Name Changes:  
  11.
What do I need to do if my company’s name has changed?
 
     
  Payment Issues:  
  12.
What is my Account Balance/ Did you receive my last payment?
 
  13.
Can you send my bill to a Third Party or Soft Dollar for payment?
 
  14.  
  15.
My service was turned off due to nonpayment.
 
  16.
How do I wire transfer my payment to the NYSE?
 
  17.
Where do I submit a Tax Exempt Certification, W-9 Tax form and other tax documentation for NYSE completion?