Jean-francois (guest)
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| 05/19/2008 8:41 AM |
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Hello,
I received an invoice for an account (04-77335) which doesn't exist of for which I'm not responsible. In addition, the billing adress on this invoice is for a Company which no longer exists since 8 years.
What happen with that ?
thx and regards |
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Lydia
Posts:68
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| 06/11/2008 9:02 AM |
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Jean-Francois,
Thank you for your inquiry. The appropriate parties have been notified about your question, and we will respond to your post shortly.
Regards,
NYX Data Team |
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Lydia
Posts:68
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| 06/16/2008 10:29 AM |
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Jean-Francois,
Billing inquiries should be submitted to the Market Data Customer Service website at http://www.nyxdata.com/nysedata/Default.aspx?tabid=107 found on http://www.nyxdata.com/nysedata/Default.aspx?tabid=106
Regards,
NYX Data Team |
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Matthew
Posts:1
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| 08/22/2008 9:41 AM |
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Hello,
I have tried several times to update my company name, address and download capability. I have not been successful, please advise what needs to happen? |
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same boat (guest)
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| 10/13/2008 3:56 PM |
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Im in the same boat at Matthew. I have been trying to change my account information, consolidate, etc, i received an email notification from Sharon Smith, yet my account information/consolidation is still not correct.
How can i get in touch with a LIVE person?
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Christina
Posts:23
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| 10/21/2008 1:47 PM |
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The best way of updating information is submitting an inquiry through the customer service website. Please submit an inquiry and we will fix the issue as soon as possible.
We are very sorry for the inconvenience.
Thank you,
NYXData team |
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Christina
Posts:23
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| 10/22/2008 1:45 PM |
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| For billing updates the best way to make changes is by submitting a request via the website, that way you can submit all the necessary information to enable us to more efficiently respond to your account inquiries. You can also reach our customer service representatives for account changes and billing information at 212-656-3800. Inquiries regarding Amex billing integration can also be answered by our Customer Service Representatives. |
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