NYXdata > Home > Support > Customer Service

Home / Support / Customer Service

Market Data Customer Service
Welcome to the NYSE Market Data Customer Service web site. This site was designed to facilitate NYSE, subscriber, and vendor communications involving customer account changes and discrepancies. To get started, please choose from the categories below:

*** Great News! ***

NYSE Market Data invoices are now available online. To begin accessing your invoices and checking your firm's account balance, simply set up a user profile at www.nyxdata.com/invoice. You will need your NYSE account number and current invoice number.

Account Information Changes
Third Party/Soft Dollar Billing Activate or cancel Third Party or Soft Dollar Billing arrangements Account Profile Change Make changes to your Company Name, Contact Info, Address, Etc. Account Cancellation Notify the NYSE of a vendor-provided service that has been cancelled or no longer exists Account Split/Consolidation Transfer inventory and devices between NYSE accounts Purchase Order Payment Request Request a P. O. number be included on your NYSE invoice

Billing Issues
Invoice/Billing Discrepancies The dollar amount or inventory quantities amount billed are incorrect Electronic Invoices Register to receive your invoices electronically via email Invoice Reprint Request copies of past invoices Balance Transfers Transfer dollar amount adjustments between two existing NYSE accounts Refund Request For accounts with no inventory and an outstanding credit balance Account Balance Find out your current account balance Payment Status Find out if the NYSE received your recent payment(s)

Other
General

	Frequently Asked Questions
	New Invoice Viewer Questions:
	*	I just registered online with nyxdata.com. Why is my email address/password not allowing me to log into the "Your Tools" section of "Your Products and Services"? The registration process for nyxdata.com is currently separate from that which grants access to nyxdata tools. Users that wish to receive Market Data invoices online must register directly through the invoice viewer.
	*	I just registered through the invoice viewer and have logged into the tools section. Why can’t I launch Datafeed Request, Vendor Reporting, or Subscriber Approval? Datafeed Request, Vendor Reporting Service, and Subscriber Approval are only intended for use by authorized vendors of NYSE real time data products. If you are a vendor representative, please contact your account manager to gain access to these tools. Be sure to inform your account manager if you have previously registered with the invoice viewer.
	*	I have never registered with the Invoice Viewer before, but when I try to I receive a message "email already exists." If you have access to Datafeed Request, Prior Approval, or Vendor Reporting, you should already be able to log in to the invoice viewer using your registered email address. You will however still need your account number and an invoice number from one of your past three invoices to access statements for your account. If you have never been granted access to nyxdata tools or registered with the invoice viewer in the past, please submit an inquiry for assistance.
	*	What are the text files that I see next to each invoice in the invoice viewer? These text files provide invoice data in an interpretable text format. These text files had previously accompanied our pdf market data invoices to those customers who opted to receive invoices via email.

	Invoice Questions:
	1.	Why am I receiving an invoice? The NYSE invoice reflects charges for the receipt and use of market data. You are receiving an invoice because either you or someone employed by your company has subscribed to receive fee-liable market data from the NYSE. The name of the vendor providing the data appears on your invoice next to the street address.
	2.	Why do I receive an invoice from my vendor(s) and the NYSE? NYSE bills subscribers directly for receipt of most market data. The invoice from your market data vendor(s) may include administrative fees, delivery fees and charges for other services provided by your vendor, but should not include direct NYSE charges.
	3.	What is CTA data? CTA (Consolidated Tape Association) data represents real-time last sale prices, and best bids and offers from all US exchanges trading listed securities.
	4.	What is NYSE OpenBook? NYSE OpenBook data provides a real-time view of the Exchange's Limit Order book for all NYSE-traded securities. NYSE OpenBook lets traders see aggregated limit-order volume at every bid and offer price, thus responding to customer demand for more depth-of-market data and raising the NYSE market to an even greater level of transparency. Please visit the OpenBook Home Page for a complete description of this product, fees and a list of approved OpenBook Vendors.

	Fees:
	5.	Professional Display Device Rate Schedule The monthly fee for devices/terminals (a.k.a. stand-alone terminals) that display CTA data is based on a 14-tier volume-discounted rate schedule. The calculation is performed by multiplying the number of terminals (entitled for real time data) by the appropriate tier rate for that quantity. See the NYSE Rate Schedule.
	6.	My invoice shows a charge for Indirect Access – Stock – LS (or BA). What does this mean? Indirect Access fees are the monthly charges for the receipt of a raw stream of CTA data. Many firms use this stream to redistribute data across their corporate network so employees have easy access to data. Other firms use this product for redistribution of data on the internet, wireless handheld devices or television. Contact your Network Administrator or submit a request to find your NYSE account manager.
	7.	Why do some line items appear on my invoice with my company's name? If your invoice shows charges with your company name listed as the provider, your firm has an enhanced data service. This service gives your company the technical ability to entitle its own employees to view market data (instead of a third party vendor having the technical ability.)

	Service Cancellations:
	8.	How do I cancel my service? Subscribers should direct requests to cancel services to the vendor providing the service. NYSE bills are based on electronic reporting from Vendors. The NYSE has developed this web site to facilitate communication between subscribers and vendors. If you submit a request to cancel your service via our web site, NYSE will forward your request on your behalf to the vendor(s) you indicate. We strongly urge subscribers that wish to cancel service to contact their vendor(s) directly.
	9.	I already cancelled my service with my vendor(s). Why am I still receiving an invoice? Market data vendors report electronically to the NYSE at least once a month. As soon as your vendor reports the disconnection of the service, your invoice will be adjusted. Please allow one to two billing cycles for the adjustment to appear on your invoice.

	End Users:
	10.	What individuals at my firm are using this service? Information such as the name(s) of the end user(s), machine serial number(s), terminal ID, etc. that access market data within your company is only available through the specific vendor(s) providing the data. The NYSE does not have this information. You may contact your vendor directly or use our web site to submit a claim, and we will forward it to them on your behalf.

	Name Changes:
	11.	What do I need to do if my company’s name has changed? Print, execute and fax (212-656-5922) the Professional Subscriber Agreement in the new company name. For faster service, submit a web request so we can track your issue and update your account quicker. The Agreement for Receipt of Consolidated Network A Data and NYSE Market Data can be found here.

	Payment Issues:
	12.	What is my Account Balance/ Did you receive my last payment? Please contact our Accounts Receivable department directly at accountsreceivable@nyse.com or at 212-656-5010 or submit an Account Balance or Payment Status inquiry via the website.
	13.	Can you send my bill to a Third Party or Soft Dollar for payment? Yes. Both the subscriber and third party must return to NYSE a fully executed Third Party Addendum. The Addendum can be found here. Upon receipt of the completed addendum by both parties, NYSE will update your billing information.
	14.	Can I cancel the Third Party/Soft Dollar payment relationship? Yes. Simply enter a request via the website.
	15.	My service was turned off due to nonpayment. Email responses should be sent to mdsdombilling@nyse.com for accounts located in the United States, and foreignbilling@nyse.com for non-U.S. accounts.
	16.	How do I wire transfer my payment to the NYSE? REMIT TO: CHASE MANHATTAN BANK NEW YORK, NEW YORK 10004 S.W.I.F.T. ADDRESS: CHASUS33 ******* MESSAGE TYPE: MT100 FIELD 32A YYMMDDUSDXXX,XX FIELD 50: YOUR COMPANY NAME FIELD 59:(BANK A/C#) 140083645 ***** NEW YORK STOCK EXCHANGE INC. TREASURER'S DEPARTMENT 11 WALL STREET, NY., N.Y. 10005 FIELD 70: YOUR NYSE ACCOUNT NO. ******* YOUR NYSE INVOICE NO. FIELD 71A: "OUR" -- THIS MUST BE INCLUDED WITH ALL INSTRUCTIONS TO AVOID EXCESS FEES. ALTERNATE BANKING INFORMATION FEDWIRE ROUTING NO. 021-000-021******* OR CHIPS PARTICIPANT NO. 0002 YOU MAY FAX THE WIRE TRANSFER CONFIRMATION AT 212-656-2405 FOR OUR RECORDS.
	17.	Where do I submit a Tax Exempt Certification, W-9 Tax form and other tax documentation for NYSE completion? Please refer tax inquiries to Andrew Cho, Tax Director, at acho@nyse.com or fax the required documentation to (212) 656-2405. Please be sure to include your NYSE Account Number and contact information (fax number).