Billing and Account Support
Welcome to the NYSE Market Data Billing Customer Service web site. This site was designed to facilitate NYSE, subscriber, and vendor communications involving customer account changes and discrepancies. To get started, please choose from the categories below:

Account Information Changes

Account Profile Change
Make changes to your Company Name, Contact Info, Address, Etc.

Account Cancellation
Notify the NYSE of a vendor-provided service that has been cancelled or no longer exists

Purchase Order Payment Request
Request a P. O. number be included on your NYSE invoice

For NYSE Accounts:

Account Split/Consolidation
Transfer inventory and devices between NYSE accounts

Third Party/Soft Dollar Billing
Activate or cancel Third Party or Soft Dollar Billing arrangements

Billing Issues

Invoice/Billing Discrepancies
The dollar amount or inventory quantities amount billed are incorrect
 
Invoice Reprint
Request copies of past invoices
 
Account Balance
Find out your current account balance
 
Payment Status
Find out if the NYSE received your recent payment(s)
 
For NYSE Accounts:

*** Great News! ***
NYSE Market Data invoices are now available online. To begin accessing your invoices and checking your firm's account balance, simply register at www.nyxdata.com and launch our online invoice viewer. You will need to add your account using your NYSE account number and a recent invoice number.

Balance Transfers
Transfer dollar amount adjustments between two existing NYSE accounts
 
Refund Request
For accounts with no inventory and an outstanding credit balance
 
Electronic Invoices
Register to receive your invoices electronically via our online Invoice Viewer
Other

Frequently Asked Questions

Invoice Questions:
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Why am I receiving an invoice?
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What individuals at my firm are using this service?
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Why do I receive an invoice from my vendor(s) and the NYSE?
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Why is my firm being billed for a whole month?
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What is CTA Network A and CTA Network B Market Data?
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How can I view my firm's NYSE Market Data Invoice online?
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What is my firm's NYSE Market Data Account Balance?
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Why do some line items appear on my firm's NYSE Market Data Invoice with my company's name?
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What are the TXT, CSV files next to each invoice in the NYSE Invoice Viewer?
Fees:
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What is and where can I find the CTA Network A & Network B Professional Display Device Rate Schedule?
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Why is my firm being billed access fee(s)?
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Why is my firm being billed redistribution fee(s)?
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Why is my firm being billed additional datafeed fee(s)?
Service Cancellations:
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How do I cancel my service?
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Who is my firm's market data provider/vendor?
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I already cancelled my service with my vendor(s). Why am I still receiving an invoice?
Account Profile Changes:
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What do I need to do if my company’s name has changed?
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How can I update my company's billing address?
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How can I change the billing address to a Third Party or Soft Dollar payor?
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Can I cancel the Third Party/Soft Dollar billing relationship?
Payment Issues:
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What is my Account Balance/Did NYSE receive my last payment?
23
My service was turned off due to nonpayment.
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How do I submit payment for a NYSE Market Data invoice?
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Where do I submit a Tax Exempt Certification, W-9 Tax form and other tax documentation for NYSE completion?
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How do I obtain a W-9 form?
Miscellaneous:
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What does CTA mean?
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What does NYSE PDP mean?
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